These terms cover how you book with From Head to Tail Grooming Spa, what we agree to do, and what we ask of you in return. Using this site or booking a groom means you accept them.
Last updated 2 September 2026
When you submit the booking form you are asking us for a time, not reserving one. Your appointment exists once we confirm it with you. If the time you asked for is not available we will get in touch to find one that is.
Our grooming policies are incorporated into these terms by reference and apply to every appointment. They set out the vaccination requirements, the cancellation, late-arrival and no-show fees, the card-on-file requirement, and the pickup window. Please read them before you book.
Prices are quoted per pet and are subject to change. What a groom costs depends on your pet's breed, size, coat and temperament, among other things; the policies page explains how we work it out. Ask us for a quote for your pet before you book if you would like one in advance.
Gift cards do not expire and can be used toward any service. We do not charge a dormancy, inactivity, or service fee, so the balance you buy is the balance that stays on the card.
A card is not registered to one person. Whoever holds it can use it, which is rather the point of a gift, so please treat it like cash. Cards cannot be redeemed for cash, and we do not pay out a remaining balance in cash. If a card is worth more than the groom, the rest stays on the card for next time; if the groom costs more, you pay the difference in the usual way.
Because a card works like cash, we cannot be responsible for one that is lost or stolen, and a balance that has already been redeemed cannot be recovered. Even so, tell us straight away if a card goes missing. Call us with whatever details you have and we will help if we can.
Please give us accurate information about your pet, particularly their vaccination status and anything we should know about their health or their behaviour around grooming. That information is what keeps your pet, our groomers, and the other animals in the spa safe. If a groom cannot go ahead safely, or the records we need are not available, the fees described in our grooming policies may apply.
If these terms change, we will update this page and the date at the top of it. The terms in force are the ones published here when you book.
We are a single spa in Alexandria, Virginia, and we groom pets here. These terms, and anything that comes up between us about a groom or about this website, are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules. If something has to go to court, it goes to a state or federal court serving the City of Alexandria, Virginia, and we both agree those courts can hear it.
None of this takes away a right you have under Virginia consumer protection law that cannot be waived. If a court decides some part of these terms cannot be enforced, the rest of them still stand.
Before any of that, please just call us. Almost everything is sorted out faster with a phone call than with a lawyer.
From Head to Tail Grooming Spa, 430 Hume Avenue, Alexandria, VA 22301. Call 571-312-7989 or email headtotailspa@gmail.com.
