These policies apply to every grooming appointment at From Head to Tail Grooming Spa. They cover vaccinations, cancellations, late arrivals, pickup, and how a groom is priced.
Last updated 9 October 2026
All clients are required to sign the spa's client agreement. Please ask our team for the current agreement and review it before your pet's appointment. Submitting an appointment request does not replace signing the agreement.
Every grooming guest must be up to date on rabies vaccinations. Owners need to bring vaccination verification with them or have it emailed to the spa. Puppies can be groomed two weeks after their 2nd vaccination.
Cancel or reschedule at least 48 hours before your appointment to avoid a fee. Cancelling with 24 to 48 hours notice incurs a $50 fee. Same-day cancellations and no-shows are charged the full price of the groom. We send courtesy email and text reminders in advance.
We hold your appointment slot for a maximum of 15 minutes. Arriving more than 15 minutes late incurs a $50 late fee, or the appointment may be treated as a no-show and incur no-show fees.
All clients keep a valid credit card on file. No-shows and late or same-day cancellations are charged to that card. Card information is encrypted.
Cancellation, rescheduling and no-show fees must be paid in full before booking another appointment. We may also request prepayment from clients with a prior late cancellation or no-show.
Cancellations and reschedules must be made by phone (leave a message if you reach voicemail) or in writing, and you should receive a confirmation from the spa.
If a groom is cancelled or aborted on the day, including for insufficient vaccination records or refusal of an extreme matting shave-down, cancellation or no-show fees apply.
Your groomer gives a rough estimate of the total service length at drop-off. Pets should be picked up within 1 hour of service completion, or extended-stay fees apply.
Prices vary by breed, size, hair type, grooming frequency, coat condition and length, haircut type, and temperament. Coats over 1 inch, matted or very thick coats, and temperamental personalities take extra time, and the price reflects that. We recommend grooming every 4 to 8 weeks; dogs not seen for 10 to 12 weeks incur a non-regular customer fee, which does not apply to cats or short-haired dogs. Prices are subject to change without notice.
We accept cash, all major credit cards, and checks.
Call 571-312-7989 and leave a message if we're with a pet, or write to headtotailspa@gmail.com.
Monday – Saturday from 9:00 am · Sunday from 10:00 am
